Delivery Policy

Orders are packed and shipped from Monday to Friday. Weekend deliveries can also be arranged but is up to the customer to request.

Orders placed on Saturday and Sunday and selected holidays are processed on the next business day. Orders will be shipped out 1-2 business day after we received the orders (if stock is available).

Deliveries will be conducted by our own courier or third-party providers under certain circumstances. Quoted delivery times are a guide only. While Erwan SweetDream endeavours to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery. 

If third-party couriers are used, please refer to the designated courier company for terms and conditions. A unique order number will be communicated to you via email which can be used to track the status of your order.

 

Delivery Rates:

• Malaysia: Delivery is free for Klang Valley for selected items. Charges may be incurred for addresses outside Klang Valley or during promotional periods.

 

Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.

Before you finalise your order, you have the option to specify an alternative authorized person to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.

In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.

 

In the unlikely event that the item is damaged and the packaging is broken, then the receiving person can either:

Check the parcel in front of the driver and indicate any:

• breakages, and/or
• damages and/or
• items missing.

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged item, the order will reflect that a damaged item was received and accepted with both parties co-signing.

Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

 
Kindly refer to our Refund Policy for further information.

 

If you decide to change or cancel your order, please email us immediately at hello@erwansweetdream.com.my